After a more than a week of having no internet connection, no thanks to you Globe broadband, I feel totally disconnected with my blog thus the reason why I do not have any posts for the longest time. I refused to get depressed because of something I do not have any control over so I totally forgot about my blog and focused my attention on different offline activities. Unfortunately, I have lost my momentum so when the internet connection was finally restored well I still could not do the things I used to do. Which was a nice thing really because after only a few hours of having our connection back it again went dead. We called customer support and they said we have to wait another 5 days. Good thing the next day it was restored for no reason at all. So if any of you out there is planning to subscribe to Globe broadband this might be what you will experience in the future. But if you are already a Globe broadband subscriber and is experiencing the same problem, do not be a victim. Call or email their customer support, ask for a supervisor if you have to, then request for a rebate for every single day that you do not have connection. We did just that and they have given us a rebate for a total of P1,300 which is worth more than a month of our internet. That is still not fair to me because I have lost one week worth of earnings from my online job but it is better than nothing. Also if you really have it that bad and could not get out of Globe broadband because of the horrendous fee you have to pay if you do not complete one year with them, then you can also have it waived by a supervisor from customer support. We already talked to two supervisors and they have confirmed our termination fee will be waived once we go to their business center and have the service disconnected. Haven't gone there yet so I hope they are true to their word. We are planning on switching to PLDT because we still want a phone with the internet but we are also considering myDestiny. We are still not sure though because what if their service is worst than Globe? So if you live in Pasig area near Cainta and you have awesome internet connection please do not keep it to yourself and share it with me. :)

We had problems again with our Globe Broadband connection yesterday. Our phone does not have a dial tone either. My husband and I are really getting tired of this, it seems every week we have to call Globe customer service. The service is getting crappier each time, before they used to come in our house to fix it, then they said they will just go to the cabinet and fix it there then call us afterwards to check if it is fixed. Now we do not receive any calls from them anymore even with our numerous complaints. Just a few hours ago I checked to see and I was relieved to find out our internet is back but there is still no dial tone. I am confused if they have come to fix it or not yet because we still have not heard from them and our phone is still dead. Tried calling Globe customer service but no one's answering. I can't wait to get out of the contract and find a better provider. Do you have any suggestions?

We were always satisfied with our Globe Broadband, sure we had problems with our phone twice but it was fixed right away, with our internet we had absolutely zero problems. We were quite happy surfing and playing games to our hearts' content. Unfortunately, starting last week our woes began. We started having very slow connections and we cannot use the computer at the same time anymore. S was really mad, calling customer service a lot of times and giving the reps an earful. They said somebody will come and fix it within 24 hours but nobody came. On the second day our connection was suddenly fixed so we just assumed a technician has fixed it but just did not inform us. Until yesterday, we again experienced the same problem. S spoke to a supervisor this time and he was assured that somebody will come. Well somebody did at around 7pm, I was so relieved that it will be finally fixed. He said he was from Globe and that normally it was a contractor who comes and fix this but because of the urgency of the matter he came instead. He stayed at our house for a total of 3 hours only to declare in the end that he was not able to fix it and would send for a contractor because the problem was out of his jurisdiction! Say what?! I was so shocked I could not speak! I do not want to express my horrible thoughts here because this is of course a Happy Thoughts blog. The bright side of the matter is I can still blog and browse one website at a time. I am really anxious for this to be fixed right away because I have to download my transcription assignments next week, they already gave us a heads up that more projects will come this week so we have to clear our schedule.

P.S.
As of this time, there is no dial tone on our phone. I hope they did not disconnect it so we can't call customer service, sigh.